Responsive and do a good job.
I've been using Doc's for four years. I've mostly just had carpet cleaning done. Doc's has always been super responsive when I call to set an appointment and they usually work with my schedule, and I'm not the best planner so they're really good at last minute appointments. They also do a great job and their prices are affordable. Definitely call Doc's before anyone else because they're good at what they do and very responsive.