This was my first time using Willis Orchard Company. I searched for palm trees online and their name came up, along with a bunch of others that I also checked out. After reading some reviews, and checking out their web sight, I called and asked some questions. Their customer service people are just terrific. They sold me a live tree and 2 shrubs. They shipped them to me and they were packaged very well. They arrived quickly and in tact. I called them back 2 times for more information or help. The first time was right after I received them, the question was about planting. They were very courteous and helpful. The second time was about a year later, I called and asked them about pruning, they didn't hesitate to give me the information I needed. Their customer service people are the best.