We have had small issues over the years but the way that handled a situation recently puts me completely off! They advertise that their trees have “warranties” if they don’t bloom the first year. That’s not entirely true. If you purchase a tree using a credit/debit card, the warranty is applicable to the tree purchased. But if you purchase a tree and use any store credit toward that order, you get minus that amount toward the warranty. Hahaha! Absurd way of doing business. You sell me a dud so you give me a store credit. Cool thanks. I want to buy a tree and since I have store credit, I use it. But the tree I bought is also a dud. But you won’t rectify the situation, or fix your own mistake, because I used an earned store credit from your first mistake from my first order of a dud from you. Am I being clear enough? Your mistake. My mistake for ordering from you.