Willis Orchard Co
- It is the goal of Willis Orchard Company to make you a satisfied customer--we can accomplish this only by providing quality trees and plants at affordable prices.
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Refused replacement of dead tree
I purchased 3 fig trees in July 2017 from Willis at premium prices (30.00 each and they were smaller than expected-- foot-tall sticks) . When they arrived they were half dead already. Leaves were wilted , brown and dead. I told them about this immediately and they kept saying to give them time to recover. To be fair, two of the trees were actually alive, but they have never (as of Sept 2018) really recovered. I spent quite a lot time babying the trees. But the point is one of the trees was quite dead. Willis kept telling me to wait, wait , wait. In the end, they refused to replace the dead tree saying the warranty had expired. Be very careful ordering from them as they don't seem to care at all about customer satisfaction. And these trees ought never to have been shipped when they were in the heat of summer.