Business Description:
It is the goal of Willis Orchard Company to make you a satisfied customer--we can accomplish this only by providing quality trees and plants at affordable prices.
Categories
garden center
Willis Orchard Co
200 McCormick Rd, Cartersville, GA 30120, USA
(866) 586-6283

Availability

Price for Value

Total Experience

Noma O.

Fairview, TX

Willis Orchard Co

Did not receive my complete order, Unwilling to accept fault, Treated rudely

Very Rude and Condescending customer service who act like customers don't matter. Unwilling to accept they could have made a mistake! They Did not send me my entire order - sent only one item out of 6 items on my order;

Once I realized the other items were not coming, i reached out to them, and I got the rudest service ever. They insist that the entire items were shipped in one box. They are not willing to accept someone at their end could have made a mistake. I am not sure how I or anyone can miss 6 plants in a box, especially as 2 or 3 of them are about 3 feet. Unfortunately they are sticking to their story!! And forcing me to pay another shipping fee to replace the order which will only ship in the FALL! What a mess!!!

I had hoped to stay long term with this company and purchase all my trees to grow our orchard, but unfortunately this is either a disorganized or dishonest company with rude condescending folks. The condescending manner I was spoken to, perhaps due to my foreign accent, is something I have never experienced before.

This has been a very bad experience as it is my first time ordering plants online. I guess Ill go back to ordering from my local orchard. I would not recommend these guys to anyone. I plan to do a blog post and a press release about this company to warn others!