I purchased trees for my husband. When I called to make sure that they would not arrive until our weather was bearable. I was told NO PROBLEM we watch the weather and we will not send them before their time. Well, I know they are in Georgia, but I am in western Pennsylvania and the trees arrived while the ground was still frozen. We called and were told NO PROBLEM the trees were packed in a medium that would allow them to sit and wait. Long story short ground too frozen to plant, medium didn't hold them over and the trees died. When we called to find out what was going to be done we were told that their records showed our weather was fine and it was our fault. They are difficult people to deal with. You got me once, but you will NEVER get me again. Read all the reviews on this place. They stink.