This is my first time ordering plants online and it will be my last. I ordered 5 tulip poplars from willis orchard and after about two weeks with no e mail I called them to check on my order. The woman on the phone told me they were busy and when I asked when my order would be shipped she said she couldnt find my order and it may have been shipped already and if not I would have to wait until fall!! Well luckily i got a tracking number in my email the next day. When I opened the box they were all dry and dead. I just got off the phone with them and they want me to pay for shipping back and no refunds stay away from this company they are nice initially but once they have youre money they can care less about you. I was explaining their old fashioned customer service policy to the lady on the phone an she said too bad and hung up on me!! unbelievable stay away!!!!!!!!!!!!!!