I never write reviews, but I have to say that Jay and the crew at Willis have been amazing in dealing with my issues. I was hesitant to order from them at first, because there were some not-great reviews. Now I am a fan! I have ordered many things from them at this point. A few things died, to be expected...but they were immediately replaced. Two things were mislabeled, and they too were replaced, no problems. I was sure to keep my receipt for the first year, as instructed. Now, after waiting months for my almond to bloom, it finally sprouted new leaves, as Jay said it would!! He was prepared to replace it come November if it had indeed died. Very happy with my plants, and the folks at Willis could not have been nicer every time I contacted them.