Willis Orchard Co

Business Description:

It is the goal of Willis Orchard Company to make you a satisfied customer--we can accomplish this only by providing quality trees and plants at affordable prices.

Categories

garden center
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Shirley's Review

Availability

Price for Value

Total Experience

Waddell, AZ

Willis Orchard Co

Poor customer service

Ordered two trees online and it took almost a full month to arrive. The plants sat in transit for a week. I was assured that my plants would ship early and be in transit for only 3-4 days via email communication the whole time I was ordering. Once the plants shipped and they had not arrived I contacted the company and they were very rude and not helpful.
They basically didn't care that I had been mislead into believing how long it would take to get my plants.
Their info changes depending on what stage of buying you are in.

comments

Mrs. Shirley P,
According to the FedEx delivery chart, it should take approximately 3-4 days to deliver from Georgia to Arizona. Once the carriers have the packages, there is little to nothing we can do to control their performance. We have no explanation why it took the extra 2 days for your package to deliver in Waddell, AZ. We are sorry for their delay. We truly wish that your two trees will out perform your expectations.
Respectfully yours,
J. Willis

Willis Orchard Co commented on 04/30/2014