Willis Orchard Co

Business Description:

It is the goal of Willis Orchard Company to make you a satisfied customer--we can accomplish this only by providing quality trees and plants at affordable prices.

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garden center
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Calhoun, Ga, GA

Willis Orchard Co

Just Simply Don't Do What They Say

Christmas is upcoming, and I called Willis to schedule an appointment to pick up some plants. These plants were to be gifts for my young son who has a passion for gardening and farming. I had asked to make the appointment for this coming Saturday (called on Tuesday or Wednesday). According to their website, this is an option for orders over $200.

A very polite lady named Cynthia told me an appointment wasn't necessary. I live an hour away, and she told me to call ahead and place my order on Saturday before leaving to go to their nursery.

When I called them as requested, this nice lady wasn't as pleasant this time. She told me that picking up today is not an option. She told me I should probably get my son a gift card and pick up the plants after Christmas (out of town later and a later delivery is not an option). Very simply, this is my son's "big gift," and a gift card can't be a youngsters big gift under the tree. As opposed to what she told me earlier, Cynthia said I should have given her 24 hours notice. Of course, I would have been happy to do that if that had been her earlier instruction.

Obviously, these guys hold the cards, and there isn't much I can do. However, most nursery people are good folks and real "Mother Earth" type people. These folks (talked with 2 different people) were quite indifferent about my situation.

Trust me, go to Ellijay... The folks I have worked with in Ellijay are good "salt of the earth" and "hands in the dirt" type of kind people. Willis proved they are lacking in both compassion and business skills. I somewhat feel my comments do the same, but I hope my comments may help others avoid my same situation.

comments

Normally to call ahead in the morning and pick-up a couple hours later would be fine. However, on this particular Saturday, it was raining cats and dogs so we let our outside crew off for the day prior to receiving his call. Christmas is still a week and a half away so he could have decided to come another day when the weather wasn't so bad. We're sorry he doesn't understand our position and is angry at us.

Willis Orchard Co commented on 12/16/2013