Willis Orchard Co

Business Description:

It is the goal of Willis Orchard Company to make you a satisfied customer--we can accomplish this only by providing quality trees and plants at affordable prices.

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garden center
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Jed 's Review

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Chinle, AZ

Willis Orchard Co

terrible experience

would like to submit a complain regarding Willis Orchard company.

I had to cancel my order and they insisted I still pay 10%. I cancelled the order b/c it would not arrive in time.

-At no time did they inform it the order wouldnt ship for weeks.

-They stated I had to cancel the order within 24hrs. They were closed for a week. there was no way for me to contact them within 24hrs. and when I did finally get a hold of them (a week later) then and only then did I realize they wouldn't ship my order in any normal time frame.

-never the less they told me it was my error and insisted on making some money off of me for something I never purchaced

comments

Actually the item clearly stated "Order for Fall '13 Delivery". Also it would be a huge disservice to ship trees to be transplanted in Arizona now. The heat of late July and August are the worst time to consider planting trees in most areas but especially somewhere like Arizona. We are sorry that you are angry with us and will consider refunding the $6.00 fee.
Respectfully,
J. Willis

Willis Orchard Co commented on 08/02/2013