Willis Orchard Co

Business Description:

It is the goal of Willis Orchard Company to make you a satisfied customer--we can accomplish this only by providing quality trees and plants at affordable prices.

Categories

garden center
Request an appointment

Louis' Review

Will Recommend

Price for Value

Total Experience

Chicago, IL

Willis Orchard Co

A total disaster.

Ordered over $100. of trees on 11/27 09 and one tree came in the middle of winter . I wasn't able to plant it so I stuck it in a pot in the basement.The other part of my order never came. Waited till well after delivery date promise of April and called the toll free number. All I got was puzzled answers no suggestions of checking of shipment dates or any investigation. I finally just hung up and took it as a loss.. No more shopping out of state for me.

comments

Actually, this is untrue. He would wait on the phone long enough to allow full service. He ordered 8 fruit trees of the small size we offer (1-3'). They're field grown and shipped bare-root. We bundle them all together with moisture gel on the roots and box them in one box. So he's not the first person to get multiple trees with roots wrapped in single ball and mistake this for one tree. As explained to him, the shipping records show his box to weigh 8 pounds and a single 1 year, 1-2' mulberry seedling would not weigh even a pound...definitely not 8 lbs. Still, we are sorry that he is angry and are willing to help resolve any issue. An attachment expressing this is also sent.

Willis Orchard Co commented on 06/11/2010