Willis Orchard Co

Business Description:

It is the goal of Willis Orchard Company to make you a satisfied customer--we can accomplish this only by providing quality trees and plants at affordable prices.


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Farmingdale, NY

Willis Orchard Co

Willis Orchard does not stand behind there Return Policy

Purchased a Tuscarora Crepe Myrtle from Willis Orchards back in October of 2009. The tree has not come to life. There return policy is the worst. After several calls they keep prolonging a refund or exchange due to how long it takes the tree to come out of dormancy. Now they want me to ship the tree back to them at...


No...we do stand behind our warranty. However, Mr. Doyle agreed with our policies prior to submitting his order online and now complains about them. It's simple. A tree dies, just send bottom part of tree (root and little bit of trunk) and we send you a brand-new tree. But he refuses to do this or send picture of dead broken in half tree. Also, we simple recommend customer allows us to send replacement at proper planting time, when tree goes dormant this Fall. But if demanding we pull it out of field in Summer, we do as our customers wants. WE HONOR OUR WARRANTY, but he is unwilling to allow us too.

Willis Orchard Co commented on 05/31/2010