I ordered flooring from other businesses in the past, until I found Hurst Hardwoods. The whole experience was exceptional. First, based on other flooring I have ordered, I know there is a certain amount of product that arrives that is unusable. But, almost every piece I ordered was in fine shape, so much so, that I had very few unusable boards and ended up with an entire unopened bundle of flooring. Second, the price was very competitive to others offering quarter sawn oak. Third, the floor looks amazing, everyone has commented on it. Hurst did make a minor mistake on the order, but corrected that very quickly and professionally as soon as I brought that to their attention. Everyone makes mistakes, and the willingness to address those mistakes quickly and honestly makes them top notch in my book. I will be ordering from them again.