Like you, I researched the bejeepers out of hardwood flooring sources and wound up thinking: if these guys are for real, then they must be who I'll use. Sent an email inquiry to their Customer Support and received a timely and correct answer. So, I took a deep breath and ordered 1500 sf of select and better 10'. There was a little confusion around the timing of filling the order, but Hurst kept in contact with me all the way. Less than 3 weeks later I am happy as a clam, looking at exactly what I ordered as it sits acclimating in three rooms ! No split boards, one or two slightly warped long boards, maybe a partial small knot on the bottom of a couple of boards - all in all pretty fine stuff. And obviously kiln dried - at 5 - 5.5% RH. Looks like a good mix of lengths too. I recommend these guys.