10-star rating out of 10. I dropped my vehicle off all paperwork was ready to go. I may have spent 2 mins dripping my car off and 5 minutes picking up my vehicle. Erika in particular my service agent was awesome, when I walked in she immediately knew who I was. Erika was very friendly, courteous and professional. My car was ready as promised. Carstar was recommended by Allstate from their certified body shops-worry free.