⭐☆☆☆☆ – Disappointed with Pricing and Warranty Practices

Air & Heat Hospital Inc. came out to repair my 6-year-old A/C unit, which is still under a 10-year warranty. To my surprise, they stated I’d be charged $350.00 for each warranty-covered part, something that was never disclosed in the original contract.

Instead of using manufacturer parts, they installed generic components and charged heavily inflated prices:

Thermostat: $350.00 (actual cost ~$125.00)

Contactor: $150.00 (actual cost ~$50.00)

Transformer: $125.00 (actual cost ~$25.00)

I completely understand paying a markup, but a $350 charge for a $125 thermostat is excessive. Worse, the use of generic parts was never discussed as an option—it was just done.

Overall, I feel misled and overcharged. I expected better transparency and respect for the manufacturer’s warranty. I won’t be using this company again and can’t recommend them based on this experience.