We appreciated a ton of communication from the company to confirm and review our appointment (which they scheduled within 2-3 days) and the extended virtual conversation we were able to have with the inspector before he left the home. He answered all our questions and was very helpful. We received our inspection report within 24 hours and the company's system allows you to make quick list of items you want to ask the Seller to repair. All in all, this was the best inspection experience we've ever had (and we've had a few). From beginning to end, the company was very professional and seems to care deeply about the customer experience. We recommend them without reservation!