They cleaned a sectional couch, and it turned out so so. Their selling point is they use a lot less water. It did not come out as clean as it should have. The helpers were complaining the machine was not working properly. They tilted the cushions up to dry and now there is are water stains. They used so much water and there are a lot of water stains. The lady at the office was nice, and I told her what happened. The guy was here talking about a lot of work problems on the phone. I think he is the new owner. No one has ever contacted me to make me happy and make this right.