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Dear Judith,

We are extremely disheartened that you had such a poor experience during your original appointment with us. We strive to provide excellent customer service so we want to hear if we fall short of our customer's expectations. We appreciate you taking the time out of your day to give us this valuable feedback.

As we recently discussed on the phone you will be calling us back to reschedule your re-cleaning with a new technician at your earliest availability. We recognize and appreciate you giving us another chance and we look forward to rectifying the situation.

Chem-Dry of Marin commented on 11/08/2017