We've been working with Family Air since our first home in 1994. Jerry and his team are always conscientious of our needs, budget and time. We recently installed a new high-efficiency system after Jerry came over to diagnose the problem. We had several quotes and diagnoses from several other companies, but only Jerry actually discovered the correct issue. Jerry even told us to hold off on replacing a second system as he said it wasn't necessary at this time. Family air was quite reasonable with top quality Carrier units. Only system I've used since 2000. We highly recommend Family Air and have done so many times. Always helpful and work on our time table. Very nice and professional teams and administrative personnel. They really are the best we have found. Again, since 1994 - that says a lot!