I would definitely recommend them to friends and family, as their service has been excellent. I have been taking my pets their, both cat and dog, for about 10 months now. They received about 90 percent of all their shots their, as well as checkups. I take them their to get their flea and heart worm protection as well and they only charge for the product as long as we have taken them to there in the last 6 months or so.