We called Big Bob's Flooring Outlet to help us with this new stain master carpet that we bought about three years ago. It was already wearing out and that is way too soon for a new carpet. We called Bob's and they got back to us right away. They came and handled everything by stretching out the carpet and now, it looks just like new again. I appreciate that they understood what we needed and didn't throw in a bunch of unnecessary charges. They kept it simple for us and we were very pleased with their service. Their technicians were professional, skilled workers who represented the company nicely. They made it an excellent experience and should get paid more in my book! Overall, we were very pleased and highly recommend this company.