My sixteen year old furnace went out at the worst possible time, in a sub zero weather front. II had Bob come out on a Tuesday and by Monday, Jordan was here and installed my new Lennox furnace. Jordan and Bob were both very professional and had a real concern for their customer. I have used Wojo's for the past 20+ years and will continue to be a loyal customer. By the way, the new furnace works like a champ !!