000.....10/6/20, $61.00 dollars was stolen from my account, by the recovery dept, without my consent. I need those funds refunded back into my account, the only individual that is authorized to make transactions is me. I called several times on 10/6/20 spoke with two supervisors neither wanted to assist me with a refund, still waiting on their supervisor to call me. Csr stated this bill is from a past account that was closed out with a $95.00, balance, though I was never informed of the balance when I started this account a few months ago, nor did i sign any agreement allowing your recovery dept to take my hard earned money without my permisson, and if is in writing its obviously in print that the human cant see. Please refund my account and have the recovery dept contact me with differenent sceneiros on how we can resolve this matter, like they would normally do if they did not have access to my account, I am still going through a financial crisis right now, every dollar I obtain has his name written on some bill that is a necessity during this pandemic, with family and myself to support the recovery dept is violating my rights by not leaving anything in my bank to support my family and I, nor was i warned in advance that money would be taken from my account, not caring if money was taken from my account that it may cause more hardship in which it did. My powerbill was scheduled for cutoff 10/6. I explained to the supervisors of bank of america and they didnt care they may not be racist but they are not customer appbut they dont appreciate thei needed the power on because i had my grandkids and the billion dolllar bank of america recovery dept humilated me by stealing my last dollars to my name to benefit their gain and i called 10/7 and 10/8 and they still denounced my intentions, but they allowed payment arrangements for $35 remainder after $61 was stolen allegedly,billion dollar bank been robbing old people off overdraft fees and taxes and interest for years..Please refund my account asap before a simple situation get out of hand social media ready, My 5000 facebook friends tag eachother, and share info. Never been a snitch nor will I allow a greedy billion dollar company to abuse their power, Bank of America collections dept drafted $60 from my account to halfway satisfy an year old bill that I knew nothing about causing my grandkids and myself to file complaints and limit their usage,$60 was the only dollars to my name, things hapen but dont punish that customer because of the pandemic and lack of knowledge of banks policies and rules. Legal Assistance always a plus BUT MAKING SURE I NOTIFY AS MANY OF MY PEOPLE WILLING TO READ OR LISTEN TO A PETTY SITUATION "BANK OF AMERICA VIOLATED SENIOR CUSTOMER RIGHTS TO ADVANCE BANKS WEALTH" bank of america does not care about their consumers during a financial hardship, the first supervisor I spoke with in Phoenix got me out of character because he showed no love for kids covid i explained, mother and grandmothers death during time of account closed beginning of year. I a supervisor doesnt have common sense what good is he??/Drastic times Drastic measures. hard earned money in a bank that shows customer no remorse for a man that is maintaining through a financial storm but world collasped when his lightbill money was stolen by his own money gurus through a hidden department, without informing me of their procedures nor their actions, leaving the customer being treated more of a enemy than a friend......their fine line rules or rights gains protection when they are not explained during hiring process, but wont utilize bank of america allows one dept to take from the other dept, without the customers consent, touchy situation when its your account they playing with. Police have made it "Legal to Kill", and "Bank of America" have made it "Legal to Steal". Now they using offset as their albi to make the poor even poorer and banks of america even richer....they couldve allowed me credit refund or something, and i poured out my heart to the supervisors, yea they humilated me, hurt me and hurt the grands daughters because they wasnt able to stay with me because bank of america decided to have another dept steal money from a loyal customers life savings not allowing me to pay my power bill from which, my services were suspended, if it wasnt enough to just humilate me they wouldnt even let me speak to supervisor on 10/8/20 at 7:52pm csr rep said supervisors were about to go home and didnt want to take any calls at with 10 min remaining, and I told them this can be avoided but they didnt take the call, so it showed that they really didnt car. I explained to them I still need my money returened to my account, and i pray this doesnt cause my stress to weigh on my hear attacking my mind....