This did not go well. This was the most annoying experience we had with a contractor. I will never use them again and I would NOT recommend them. I can only speak to my experience, which was horrible. My comments and dissatisfaction is across the board but especially with the installation tech Dan that truly botched this job (remodel small guest bathroom) and added additional stress to me and my husband. This saga began on August 23, 2017 and just finished October 16, 2017. When Dan left on August 25, 2017 it was like a newbie had done the job. The floor tile was laid unbelievably, first he went vertical (which is the way I wanted it) and then he went in a horizontal angle for no reason! I was appalled to say the least. On one wall in the shower the tiling looked like an amateur did it, you could see calking and gaps that looked horrible. There was a replacement of the mirror, toilet paper holder and towel rack. Where the old ones were he didn't spackle some areas and the ones he did he just put the spackling on and didn't sand it down smooth. All my finished work was supposed to be chrome and he installed a brushed nickel vanity light. To top it off he installed the light in the middle of the wall, not over the vanity/mirror as it should have been. How in the world could he not see that it looked horrible! I was embarrassed that guests saw this work (I have attached some pictures). This was not inexpensive and we felt we did not get our money's worth of a professional job that is promised by such a reputable company. To have to come out and redo this work was an infringement on our time and I am sure the company's time and expense. To think we were going to consider getting our master bathroom done! I am glad we refrained from that until we saw the finished product of the guest bathroom. So, we had to call to get a good portion of the work redone (floor retiled, shower wall replaced, retexturing and sanding of wall, correct vanity light and reinstallation), which was unnecessary had Dan done the job correctly. They did not come out until October 9, 2017 to redo the work. I called the supervisor to ensure that we both had the same checklist of what was to be done before the installer came. The installer came out and did the work but did not have the chrome vanity lights as was referenced to the supervisor on our phone call. I had a picture on the wall and the installer laid a soldering tool on it and destroyed the frame! So I called the supervisor again and informed about the light and the picture and he apologized and stated that the installer would be back on Friday October 13, 2017 to install the vanity light and place it properly over the vanity/mirror. So my husband took off work to be there. Well needless to say no call and no show. I called the supervisor on that Monday and he stated he would come himself and do the work. We brought another picture, and texted him the receipt and we was reimbursed. This has been so frustrating but yet when they wanted to get the deposit and balance we were held to a standard of paying on time. Our mistake was that we should not have given them the balance on August 25th, because when they get paid they don’t give a dam. We gave the balance because on the second day that Dan was there I called Brian and informed him that it was not going well and Dan was making some major mistakes. Brian assured us to let him finish as Dan would correct some of the items that were concerning us (and we also had a dinner party planned for that Saturday) and assured us that they would make everything right. Well Dan did not make any corrections, only botched it up more. Brian the salesman did not once call back to see if things were resolved, he was the one that sold this service and should have been checking in every so often until completion. The Office Manager was very accommodating and handled my concerns in a timely manner. We feel they owe us some compensation. We just want to be done with this company once and for all and hope we don’t have to call them for anything further.