It was a great experience dealing with Larson Air. Every time they came over, they arrived within an hour of calling which was very impressive. When the technician showed up, he clearly explained what was wrong and everything that needed to be done to fix my A/C unit. I told him I didn't have the money at the moment and he assured me it was not a problem at all. He came back a few days later when I called him back and he replaced the compressor for me. It was quick and easy!