My husband & I decided to give Gorjanc a try and our technician today was Nate. He was prompt, very professional and pleasant. He serviced our furnace and checked water heater. He explained as he went as I asked questions and when he was completely done he went over all the readouts and paperwork. I was very happy from start to finish with this service call. He went over the service contract, which we signed on for, and was not pushy but just explained everything plus gave us pricing for hot water tank. If all the technicians are like him, we'll never have a problem again. Thank you.