To clarify the reasons behind my ratings, I don't give out a 5 easily. That said, I hired WSI to revamp our website, enable e-commerce, and boost our rankings in search engines. They have delivered on all three of those.

WSI has a pretty complete offer when it comes to improving web presence. The only thing they can improve, concerning the actual process of revamping a website, is facilitating two-way communication with their customers.

Revamping a website is challenging from a communication standpoint. It's not a criticism of WSI, it's just the nature of the beast. As a customer, what you get back depends on how well you communicate out. WSI does a good job, but if they could find a creative way to really get the customer to engage in more communication, it would add a tremendous value. That said, I'm still using them.