Our A/C died on a Thursday evening just one day after some of the hottest days in NC in years. I was afraid that we would not be able to get anyone to help quickly. They are located very close by, so we called them Friday morning and they sent out a rep that afternoon who answered our questions and provided a good explanation of alternatives. Later that afternoon he said they could come by on Monday afternoon and replace the unit. They came out as they said and stayed until they got the A/C unit installed at 10:30 that night. Wednesday they finished the heating unit. We had a minor problem on Thursday, called them back and they were very responsive and helpful. Price was fair and the overall experience was good.