One Happy Customer!!!
Have had 2 cars that needed body work done over the past year and both times we have had exceptional service and fine quality work. This last time, I had to have work done on my brand-new car of only a few months because a woman hit me who didn't have insurance. We ran into a problem when the wheel company Haws used broke off a tire pressure sensor and wanted to replace it with a used one. Toyota of Ft. Worth told me it had to be a new one because there could be a problem, but said to bring one in and they would take care of it. So Eddie at Haws actually purchased the new one himself since they had problems with the wheel company coming through. But when I called Toyota of Ft. Worth to schedule a time for them to put it on, I was told it would cost an additional $65 for them to reprogram it. I commented that I had just spent $20K on a new car and they had told me they would take care of things, now they're going to charge me $65? The service advisor said begrudgingly that he would "eat the cost" if they're going to have an unhappy customer. That didn't set right with me and so I called Haws back and was told they would come to my place of work and pick up my car and get it done and return it while I was working (no charge). This just went above and beyond, in my opinion. Eddie said they wanted it to be convenient for me. I would highly recommend this place. Both Eddie and Jeff are highly professional and display excellent customer service skills which is hard to find nowadays.