Business Description:
Plumbing, Heating & Cooling Repairs & Maintenance | Drain Cleaning & Emergency Services | HVAC Installation & Bathroom Remodeling
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plumbing, heating, and cooling
Paramount Plumbing, Heating, & Air Conditioning
160 Font Rd, Downingtown, PA 19335, USA
(610) 321-1788

Service

Will Recommend

Total Experience

Bob D.

Chester Springs, PA

Paramount Plumbing, Heating, & Air Conditioning

Replaced a faucet cartridge

Used them to replace a cartridge in my shower faucet. When I called i was told I'd be quoted a price for the entire job whether it took 30 mins or all day.(it only took about 30 mins)
The cartridge was replaced and the guy asked me if I wanted him to put the faucet back together(of course I did).
Well, a screw from the old cartridge was rusted and unusable and initially he said he didn't think he had one on his truck. It was a standard screw. I checked and I didn't have one. After that he suggested I go to True Value.....come on you don't have a screw on your truck?
He went out a checked and found one in an 'expansion kit'. I'm not sure what that was but he said that if used it, he'd have to charge me $18 to replace the expansion kit!
Are you kidding me?? $18 for a screw?
The price was already very expensive. $251 and he wanted to charge me an additional $18 for a screw. I told him to get out and I'd finish the job.
Would never use this company again.

comments

We were hired to install a cartridge that the homeowner tried to replace himself. The faucet is an older style that requires a special screw from Moen. The screw can only be obtained by buying the entire extension kit from Moen. A quick google search shows the extension kit sells for $22.00 to $29.00. We offered to supply and install for $18.00. Below is a link for the google search
https://www.google.com/search?q=moen+96945&oq=moen+96945&aqs=chrome..69i57j0l5.99376j0j8&sourceid=chrome&ie=UTF-8

Paramount Plumbing, Heating, & Air Conditioning commented on 01/19/2018