I have used Xtreme Clean Restoration and Carpet Care once. They were very available. Setting up the appointment was easy, and they came right away. My insurance took care of the service, so I am not sure of what their prices were. I hired them to clean the entire first floor of my home. The service people explained the process and described exactly what they would be doing. They were able to answer all of my questions. The job they did was very thorough. I was happy with the results, which were what they had led me to expect them to be. After the appointment they followed up to make sure I was happy with the service.