I purchased a new camper from RV Value Mart. When I went to pick it up, they went through it with me. I think they could have explained things a lot better. If anybody really didn't know about campers and what they were doing it would be difficult for them. I had to ask about certain things that they just didn't automatically tell me. They did ask if I had any other questions but honestly I think they should have been more informative about the camper and its overall functions. I have not used the camper yet as I am waiting for warmer weather so we will see how it works when that time comes.