Club Champion Birmingham, AL
- 2737 US Highway 280, Suite 151
- Mountain Brook Plaza
- Mountain Brook, AL 35223 | View Map
- (888) 340-7820
- With more than 35k custom head and shaft options, Club Champion’s master fitters will find the perfect match to fit your swing using Tour-level fitting technology.
- sports & entertainment services
Great experience but some things to make it even better
I made a reservation on Dec 2 for a full bag fitting on Dec 7. My fitter was very good, thorough and patient. There are some things I believe can make the customer experience even better. (1) Club Champion told me they use 2nd Swing for trade-in values so I researched my club values. When I ordered new clubs, the value I was given was less than what 2nd Swing showed. I didn't argue but I looked at 2nd Swing again and indeed, the value I was given is less than the value 2nd Swing offers. I am now confused. (2) I was excited about my experience but rain fell on my parade again when I was charged for postage to send my old clubs to Club Champion. Maybe it is me but I think charging the customer for postage when he/she is spending thousands for new clubs doesn't make much sense. It definitely is a downer. (3) My Callaway Rogue irons are only 1 year old but they did not have the Rogue clubhead available for me to test with a different shaft. I thought this was unusual given the Rogue is not unique or old by industry standards. Thus, I could not determine if simply changing the shaft in my Rogue irons would give me the improvement I sought. My only choice was to do nothing or buy all new irons. I bought new irons but if changing the shaft in my Rogue clubhead would have worked for me, it would have saved testing time. More importantly, it would have saved me $875.