I am a real fan of your business model. There is no question you have your competitors beat in price and availability. BUT.. as a long time customer, I have noticed slower and slower shipping deliveries. I am betting you are well aware of this problem.

When I hear DHL, I think of the failed past of shipping companies that went out of business in most of the country years ago. Fed Ex takes up the slack, but the speed of delivery over time has severely decreased. What used to get to me in 4 days, takes double that now. Please rethink your alliance with a dead shipping company and go with mainstream even if it means adding a few pennies to each part. We want your catalog at an affordable price IN GOOD TIME.

Thanks for teaching the rest of them how a superior business model can succeed.d