Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
5 56971 reviews
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376
http://www.rockauto.com

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

EMILY M.

Kent, WA
RockAuto.com

COIL PACKS ARE GARBAGE YOU GET WHAT YOU PAY FOR

I ORDERED COIL PACKS BACK ION 2/22/2016 AND HAD THEM INSTALLED IMMEDIATELY. DROVE THE CAR MAYBE 3000 MILES....79 DAYS AFTER MY ORDER AND THE CAR STARTED TO MISFIRE AND IDLE REALLY ROUGH. PULLED THE CODES AND EVERY CYLINDER WAS MISFIRING. LOOKED AT THE COIL PACKS AND EACH PACK WAS LIFTING AT THE TOP. LIKE THEY USED CHEAP GLUE OR SOMETHING. EITHER WAY I BOUGHT OEM COILS AND REPLACED THEM AND THE CAR RUNS LIKE BRAND NEW. OBVIOUSLY I CAN'T GET MY MONEY BACK, BUT I DON'T WANT TO EXCHANGE FOR MORE GARBAGE TO PUT IN MY CAR FOR IT TO LAST ONLY 70 DAYS!! AND PAY TO SHIP IT ON TOP OF THAT!! OBSURD!! WILL NEVER BUY AGAIN!!

comments

RockAuto sells the same top-quality brands as other auto part stores, we just charge less for them! We are sorry this customer had an issue with his Spectra Premium ignition coils. Our Warranties page explains that, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the product. Warranties offer only replacement of the defective part with another part: no cash refunds (http://www.rockauto.com/docs/warranty.php).

 RockAuto.com commented on 05/27/2016
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