Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
5 56726 reviews
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376
http://www.rockauto.com

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Dale S.

Port Alberni , BC
RockAuto.com

Rude customer service and Misleading Shipping to Canada

Avoid rock auto if shipping to Canada!
They have two cheap options for shipping to Canada, one is economy mail and the other is ground consolidated. I paid for the more expensive ground option. The Rock Auto.com website faq has this to say about shipping: Note: Any shipping methods with the word "Mail" or "Post" in the title will ship using a postal carrier such as USPS, Canada Post, etc. Any other shipping methods will ship using FedEx, UPS, DHL, Freight, etc. We ship using our warehouses' preferred carriers so there is not an option to choose between FedEx or UPS, for example
Again for clarity I "paid" for ground consolidated not "Economy Mail" yet the idiots sent it in the mail and are trying to blame me for this even though my order confirmation quite clearly states that I picked & paid for "Ground Consolidated".
So two things are quite apparent:
1. They never admit when they make a mistake, they always blame the customer. 2. There is no difference between economy mail & ground consolidated except for the price which they pocket. Bottom line: Avoid if in Canada. Ripoff shipping. Misleading website FAQs.

comments

Consolidated shipping methods reduces shipping costs for international customers by combining multiple orders for customs brokerage. Once in the destination country, shipments are then separated for final delivery. Ground (Consolidated) is slightly faster than Economy Mail (Consolidated), because they may use any carrier for the final delivery, rather than being limited to regular post. Our Help page highlights options that will *definitely* deliver via “Mail” or “Post” for customers who cannot receive private carrier deliveries. Otherwise, we assume most customers are happy to receive their shipments via any carrier and do not exclude mail options when listing “FedEx, UPS, DHL, Freight, etc.”. This customer placed his order on 4/10/16 and chose Ground (Consolidated) for $7.99, estimated with 2-8 business day delivery. We shipped his package as requested and expect delivery no later than 4/21/16. Economy Mail (Consolidated) was estimated with 5-12 business day delivery and cost $7.89.

RockAuto.com commented on 04/20/2016
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