Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
5 55731 reviews
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376
http://www.rockauto.com

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Rich T.

Virginia Beach, VA
RockAuto.com

PROMO CODE PROBLEM

I submitted an order 8/29/15 after 11 PM EST Saturday evening. It is now before 8 am EST Monday 8/31/15. I found a promo code online for 5% off. I called rock auto and talked to "Ashley" to have the promo code applied. She said No, it's to late, the order has shipped. I ask, how could the order be shipped already? When I click the tracking #, fedex site say's "no information found".
I asked Ashley to cancel the order so I could apply the product code, she said I would have to pay return shipping, then re-order. What? are you flipping kidding me? I have to pay return shipping for an item that has not even shipped yet, to get 5% off my order? Unbelievable.

comments

We work hard to ship orders as quickly as possible. As our tracking email reminds customers, carriers take up to two business days to update information on their web sites, which is why tracking doesn't always show movement right away after shipment. Our Help page (http://www.rockauto.com/lang/en/answersTab3.html#DISCOUNT) reminds customers to enter discount codes into the How Did You Hear About Us box during checkout to apply them. Since this order had shipped already, no discount could be applied and the order couldn't be canceled. As our Help page explains (http://www.rockauto.com/lang/en/answersTab4.html#Returns), every part we sell may be returned within 30 days for a refund of the part price. Shipping charges are not refundable unless the return is due to our mistake. Since we are shipping what the customer ordered, return shipping would be his responsibility if the parts are simply not wanted.

 RockAuto.com commented on 08/31/2015
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