my experience with rock auto has been nothing short of excellance in motion !! I have never done any type of ordering online of any kind .. I have ordered many parts from rock auto and will continue to order ALL of my parts from them and will also order parts for relatives and friends and pass the website on to anyone who would like to order their own !! I had trouble with my first time order I called customer service and they were so nice and very helpful in solveing the problem even though im not real good with a computer !! THANKS SO MUCH ROCK AUTO >> EXCELLANCE IN MOTION !!