Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
5 55723 reviews
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376
http://www.rockauto.com

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Yan T.

Kalamazoo, PA
RockAuto.com

Great except for check out

I love everything about rockauto.com, except the check out.

I do not want to create a secure blah blah, blah with my mastercard. It makes the check out confusing and frustrating, it also makes it seem if you don't create this security feature your sale will not go through. It isn't until after you click cancel you find out your order will go through fine. I can only imagine how many sales have been lost due to this confusing and frustrating step. I don't know what kind of kick back Rock Auto received, but it can't be worth it. Please eliminate this step

comments

Our Help page explains (http://www.rockauto.com/lang/en/answersTab3.html#VERIFYSECURE) that Verified by Visa and MasterCard SecureCode are fraud prevention services provided by credit card issuers. If your bank participates, you may see a message after clicking Place Order. If you previously enrolled in your banks program, the message will ask you to enter your password. You must complete this step to complete checkout. If you are not enrolled, the message will invite you to activate the service. You may do so (answering whatever questions the bank asks), or choose "Activate Later." Your order will process normally in either case.

 RockAuto.com commented on 07/07/2015
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