Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Salvador R.

Fresno, CA

RockAuto.com

Wrong Part !

If everything is right , then this is a smooth way to go. If your in a hurry , maybe you should think of some way else to go. I ordered a tensioner and a replacement signal lens. Sure good price or should I say best price but the shipping was a bit high. Long story a little shorter I ordered both, came from same warehouse was a bit cheaper to order 2 things. One was wrong. When I informed them of the problem , instead of rushing me the correct part at there expense it is coming the same way it was ordered . It was there parts puller who made the mistake! Not happy with the experience , I have pulled the wrong part in the past, but I have taken responsibility for mistake, I even asked for manager to fix problem. still not to my liking . I have ordered in past and will order in the future , but will always remember this. So, in a nut shell they are paying with a bad review instead of paying for express shipping to make me happy.
Salvador Regalado
Fresno, Ca.
559-696-6628

comments

We're very sorry the wrong part was shipped! We offered a return for full refund or to reship the part at the shipping method the customer originally chose. We do not profit from shipping, so we can not expedite parts for free upon request (or our part prices would no longer be as competitive as this customer appreciates). We hope this customer continues business with us in the future.

RockAuto.com commented on 04/28/2015