Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
5 55724 reviews
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376
http://www.rockauto.com

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

David M.

Bethlehem, PA
RockAuto.com

THEY SENT WRONG PARTS AND REFUSED TO REFUND SHIPPING COSTS BOTH WAYS

I ordered parts for my 200 Audi A4 Quattro from Rock Auto. The information about the part I needed was reviewed by my mechanic and me, but was still incorrect on the website. The WRONG PARTS for my car were sent. I returned them but although this was a ROCK AUTO error, they refused to send me back the shipping costs both ways. AVOID THESE PEOPLE.

comments

Our FAQ page reminds customers to read listings carefully to ensure parts match their application. This customer has a Quattro model, but ordered Ultrapower part #UF290 for a Base model as our listing specifies (http://www.rockauto.com/catalog/racatalog.php?carcode=1419016&parttype=7060).
We do accept returns within 30 days but shipping charges are not refundable unless the return is due to our mistake. Since this was the customer's error, he is welcome to return the part for a refund of the part cost.

 RockAuto.com commented on 03/04/2015
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