Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Devin M.

Denver, CO

RockAuto.com

Rockauto is a scam

First they won't ship to Denver because nobody there can figure out how to pay taxes. Now I set up alternate shipping and they mischarge me. Seems like they just want to find a problem with every order after they accept payment.

comments

In response to the Supreme Court decision (South Dakota v. Wayfair), Colorado now requires online retailers, like RockAuto, to collect sales tax on orders shipped there. We cannot ship to certain cities in Colorado because they require us to file separate city tax returns. We comply with state-administered taxes nationwide, but we do not have the capacity to file city tax returns in places where we have no physical presence. This is true even for tax exempt orders because we would still have to navigate each city's unique exemption laws and tax return process.

However, we can still ship orders to any Colorado city that relies on the state to collect its sales tax. Cities that we can ship to are listed on the state website.

We are sorry if this customer believes he was mischarged on his recent order attempt. The amount he was charged is the same amount shown at our check out page when he placed his order. We have confirmed the correct amount was charged but if he has questions about his order he can contact our customer service team by email (service@rockauto.com).

RockAuto.com commented on 10/15/2020