Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376

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Will Recommend RockAuto

Ray D.

Pearblossom, CA

RockAuto.com

Warehouse A is slow shipping

Have used the site a number of times now and usually parts arrive quickly. But two times now warehouse A makes a shipping label and say it has shipped. But last time it did not actually ship for a whole week. This time looks like the same thing, two small parts and the shipping label was made and the parts have not actually shipped yet. Shipper is still awaiting package. Last order had all my parts to put car together but was over a week waiting for a seal that was suppose to have shipped same time as other warehouses said theirs's was shipped and could not proceed with needed repairs. May really think of buying local if this continues.

comments

The letters we assign to warehouses in shopping carts and checkout pages simply quantify the number of warehouses being used to fill an order; they are not assigned to a particular warehouse. We're not sure why this customer thinks any of our warehouses ship slowly; all of his recent orders were shipped and delivered within the time frames we said they would. However, he did choose our slowest domestic shipping methods for a few of them (SmartMail and 1st Class Mail). If customers need parts by a particular day, we offer Express methods for most of the parts we sell.

RockAuto.com commented on 01/15/2019