Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
5 56727 reviews
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376
http://www.rockauto.com

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Cesar V.

Oak Lawn, IL
RockAuto.com

Customer service doesn't exist

I ordered a part and paid for expedited shipping. On Monday morning I received an email that the order shipped. The tracking info said it would arrive Wednesday, by 8pm. Wednesday can't and went. The tracking info finally updated Thursday afternoon. Said the part would arrive Thursday by 8pm. Nope! Didn't arrive until Friday, at 3pm. So is that expedited shipping? "2 or 3 day shipping"? Who do I talk to about a refund? There is no contact info. No email address, phone number, nothing. I think, from now on, I'll shop locally.

comments

We are sorry this customer did not receive his order when he hoped! He ordered on Saturday, 1/5 and chose Priority Mail shipping. We shipped his order the next business day on Monday, and he received his order on Friday, 1/11. We are not sure why it took the USPS four business days to deliver, but Priority Mail does not offer guaranteed delivery dates. We offer Express shipping methods for most of the parts we sell for customers who needs parts by a certain day.

 RockAuto.com commented on 01/15/2019
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