Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
5 56725 reviews
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376
http://www.rockauto.com

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Dan V.

Los Angeles, CA
RockAuto.com

RA does NOT allow hold at shipper, or route to address!

First time trying RockAuto, and will be last.

Two delivery attempts by FedEx, for some reason, they can't reach the people here that handle mail, when everyone else can.

No way to call RA. No way to chat on their web site with RA. No way to email RA. No contact at all.

FedEx keeps telling me RA does NOT allow FedEx to hold our shipments, so that we can pickup AFTER OUR WORK!

Tried to have FedEx re-route to my work... RA DOES NOT ALLOW THAT EITHER!

NO CONTACT! NO COMMUNICATION!

So I have to WAIT for them to try to deliver a third time, and then maybe a LAST time. Are they going to try to stick the shipping charges to me, restocking fees?

Will NEVER give them my money again with such senselessly restrictive and unreasonable shipping policies!!!

comments

This customer placed an order on 8/20 and chose to have it delivered to his apartment in downtown Los Angeles. We shipped his order the following day using the shipping methods he chose. We are sorry to hear that FedEx cannot deliver without him being present. As Carrier policies for delivery are not unique to RockAuto, we recommend that customers who cannot be present for delivery and who live where a carrier might not feel comfortable leaving a package without signature choose a different delivery address or make arrangements to be present for delivery.

 RockAuto.com commented on 08/24/2018
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