Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Scott F.

Ray, ND

RockAuto.com

No Customer Service,

Ordered Windshield wipers that Rockauto said will fit my car, they do not accept a flat bayonet arm mount at all, therefore do not fit my car as claimed. No customer service, no email, phone, chat, no nothing, I can pay to return them and lose money, keep parts I cannot use, would love to tell them their listing is incorrect, BUT I CANNOT. Called corporate, got hung up on 3 times, waited on hold for 2 hours. Terrible customer service as in totally non existent.

comments

On 7/18, this customer went to our Order Status & Returns page to report that the wiper blades he ordered did not fit. We determined that we had an error in our catalog and issued him a full refund without asking him to return the parts.

RockAuto.com commented on 07/20/2018