Hi ,
In spite of me having send the bad/wrong part yesterday at 7.45 am... it is now nearly 36 hours and my part has not yet been dispatched... I did speak to Elizabeth today about that (8 hours back) and still my part has not been mailed.
This is the 3rd time that the bad/incorrect part has been sent to me , such horrible service from rock auto was never accepted...even after I have spoken to customer service twice ... Megan who I spoke to two days back thinks that Rock Auto is doing me a favor by not charging shipping to me by fedexing to me the bad/wrong part again and again for no fault of mine...and moreover I should be great full...
I really do hope that Rock auto takes responsibility and accepts its faults and not blame customers by telling them that they are doing favors by not charging them for resending the bad/faulty parts again and again...
Really disappointed customer
Riazul Khan

--- On Fri, 4/8/11, RockAuto Customer Service wrote:

From: RockAuto Customer Service
Subject: Re: [Ticket#100068064] RockAuto Return Instructions for Order 5455745
To: "riaz khan"
Date: Friday, April 8, 2011, 11:14 PM

Good Afternoon,

Thank you for your email. Once the FedEx scans the package into their system the reshipment is triggered on our end. We will send you tracking information for the part once the new part ships from our warehouse. The tracking information will be able to give you a more accurate estimated arrival time than I can.

Thank you,

Noah
RockAuto Customer Service

phone: (608) 661-1376
fax: (608) 836-5694
toll-free: 1-866-ROCKAUTO (1-866-762-5288)
http://www.rockauto.com

riaz khan wrote:
Hi,
I have sent the oxygen sensor back this morning via FedEx.
Please Fedex my package ASAP , I have already been sent this stuff twice with an used stuff and the wrong stuff..
Hopefully I will get a new and correct package this time.
Thank you
Riazul Khan

--- On Fri, 4/8/11, RockAuto Customer Service wrote:

From: RockAuto Customer Service
Subject: RockAuto Return Instructions for Order 5455745
To: "Riazul Khan"
Date: Friday, April 8, 2011, 3:12 AM

Return Instructions
Order 5455745

Please follow these instructions for returning parts to RockAuto:

Print these instructions.
Verify each part number and the reason for the return:

Part Number Quantity Reason for Return
DEN 234-4778 1 Mis-boxed

Check that the parts are complete and in their original unmarked manufacturer part boxes.
Put the part boxes in a shipping box - returns sent in just the manufacturer's packaging may not be refundable if the original box is damaged in shipping.
Include this note in the shipping box with the parts. (If we don't know who the part came from or why it's coming back, we can't provide a reship!)
Print out and attach the pre-paid FedEx label we sent you, then give the box to FedEx.

These instructions apply only to this order and only to the parts listed above. If you need to return something else, please ask for another set of instructions.

RockAuto Contact Info: Customer's Address:
http://www.RockAuto.com Riazul Khan
service@rockauto.com 14318 Castlemaine Ct
1-866-ROCKAUTO (1-866-762-5288) Sugar Land, TX 774989748
(608) 661-1376 2813134009
Fax: (608) 836-5694

Please use this link to obtain a pre-paid FedEx label for your return: http://box.rockauto.com/cgi-bin/viewrtnlabel.pl?labelid=05ae7599f5a91853b129d889262488f5

Thanks again for buying your auto parts at RockAuto!

For more information about the car featured at the top of this page, please read the RockAuto newsletter at http://www.rockauto.com/Newsletter .