Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

Janet M.

Lookout Mountain, GA

RockAuto.com

Great but not always the best shipping practices

I've ordered ALOT from Rock Auto over the past several years and they are a great place to get parts - even for old and/or rare vehicles. My only problem with them is more with their affiliated warehouses and the way they ship things.

More often than not, parts are shipped in a way that doesn't protect them very well during travel. For example. My second to last order included a long, Ford 300 valve cover gasket. The warehouse shipped in a gigantic box that was long enough for that gasket but had alot of room for the other stuff I ordered to bounce around. They filled all that extra space with those useless plastic-bag balloons. The ignition coil that was also thrown into that gigantic box bounced around so much the high tension lead was broken off when it arrived. Could have been easily avoided by using another small box inside for all the other stuff I ordered.

Rock auto took care of the problem but I live in the country so I had to drive 30 miles to find a fedex drop-box to return the damaged part. That plus the down time of the vehicle could have easily been avoided if the warehouse staff were better trained. This is not the first time I've gotten ridiculously huge boxes from RA with stuff just thrown in but luckily it is the first time something broke.

So yeah, Rock Auto has great prices and selection but needs to work on shipping and handling. Yesterday I ordered an axle from a competitor that would've been cheaper from RA, but I was afraid of how something so big and heavy would arrive.